Aan Sabdo Suwandoko
Senior Vice President Service Operation & Performance Management
Tangerang Selatan
Summary
Dynamic telecommunications leader with a proven track record at Indosat Ooredoo Hutchison, excelling in MOCN and E2E optimization. Achieved significant reduction in customer complaints while enhancing service quality through innovative strategies. Skilled in operational excellence and transformational leadership, driving significant improvements in customer satisfaction and network performance.
Overview
31
31
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
SVP Service Operation & Performance Management
IOH - Indosat Ooredoo Hutchison
01.2022 - 01.2025
- Spearheaded MOCN service quality assurance initiative, driving significant improvements in service quality and customer satisfaction.
- Orchestrated E2E MOCN optimization, ensuring seamless dual-network experience, better speed and reduced latency.
- Led development of SOC (Service Operation Center) enabling real-time quality monitoring and proactive issue resolution per subscriber per service, enabling QoE (Quality of Experience) indicator to improve customer experience, reducing customer complaint, and to drive overall optimization strategy.
- Enhance optimization strategy by developing RF priority layering strategy to improve network coverage, capacity and spectral efficiency, enabling grid optimization, ensuring optimal performance and user experience.
- Successfully developed strategy on traffic load balanced across high and low bands, maximise network utilization and reducing congestion.
- Transformed QoS strategy, tailoring services to individual subscriber and service profiles, ensuring each subscriber receives the right QoS per service.
- Consistently reduce customer complaint by 30-40% annually.
- Consistently improve Customer Satisfaction index (CSAT) measured by 3rd party institute
- Achieved industry recognition, winning 6 out of 9 overall service categories in 3rd party benchmarking.
Senior GM Network Quality
Hutchison 3 Indonesia
03.2013 - 01.2022
- Developed E2E Optimization strategy to improve network coverage, capacity and spectral efficiency
- Enhance collaboration with commercial team to support business growth.
- Winning best Game Experience and Voice App Experience on mobile experience award by 3rd party benchmarking
GSM & UMTS Senior Consultant
Zain KSA
07.2008 - 02.2013
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Develops network performance report and dashboard.
- Optimized network during Hajj periods
GSM & UMTS Senior RF Optimization
STC, KSA
01.2007 - 06.2008
- RF Optimization
- Handling customer complaint
- Network audit and benchmarking
Division Head Nw Performance & E2E Optimization
PT Satelindo
01.1994 - 01.2007
- Perform RF , transport and core Optimization
- Develop team and tools to support business growth
Education
Bachelor of Science - Telecommunication Engineering
Institute Technology Sepuluh Nopember (ITS)
Surabaya 07.1987 - 11.1992
Skills
Transformational leadership in telecommunications
MOCN & E2E Optimization
Quality service management
Efficiency optimization
Operational excellence
Timeline
SVP Service Operation & Performance Management
IOH - Indosat Ooredoo Hutchison
01.2022 - 01.2025
Senior GM Network Quality
Hutchison 3 Indonesia
03.2013 - 01.2022
GSM & UMTS Senior Consultant
Zain KSA
07.2008 - 02.2013
GSM & UMTS Senior RF Optimization
STC, KSA
01.2007 - 06.2008
Division Head Nw Performance & E2E Optimization
PT Satelindo
01.1994 - 01.2007
Bachelor of Science - Telecommunication Engineering
Institute Technology Sepuluh Nopember (ITS)
07.1987 - 11.1992
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