Albert Benedictus Sucipto

• Lead business analyst in Indonesia Office
• Analyze and solve problem or Issue in project implementation
• Manage and Lead client support for Indonesia Market
• Handling Project / CR specific to Indonesia Market
• Actively join if any Prove of Concept, presentation and demo for new Customer

Sample Project Experience:

Netsol Financial Suite Implementation in Indonesia Client

Join Finance Project collaboration with Bank BTPN

Mcom Top up project

Covid Relaxation Project

Slik Implementation

• Handling project related with SAP application
• As a leader of NMI SAP Helpdesk
• Make sure operational activity working smooth
• Act as bridge between user and IT Team
• Participate in review and translation of artifacts like RS, FS, design, user documentation, UAT etc. both in Indonesian and English

• Act as a bridge between the client and maintenance team (off-site)
• Provide customer onsite technical support based on initial inquiries by clients
• Keep close liaison with the customers and provide them best possible service to keep them satisfied
• Assist in functional demonstrations and presentations to clients
• Required to understand and evaluate the problems, confirm understanding and resolutions with client, otherwise escalate to manager/second level support
• Needs to provide clear communication to the client when detailing/updating the status of a query
• Needs to provide communication support for the development and progress of a known Change Request

• Job Description in SDLC (Systems Development Life Cycle):
• Design Phase
• Discuss the estimated development effort from System Analyst.
• Check, analyze, and discuss the technical design from System Analyst in accordance with the applicable standards.
• Provide technical input on the design of the coding in order to achieved the most optimal technical design.
• Development Phase
• Testing Phase
• Creating a unit test scenario.
• Prepare environmental and testing data for unit test.
• Deployment Phase
• Prepare and ensure the environment of system for deployment in accordance with the implementation check list.