Summary
Overview
Work History
Education
Skills
Timeline
Generic
Bahana Putra Erlangga Setiawan

Bahana Putra Erlangga Setiawan

Branch Manager
Bogor

Summary

Dynamic Branch Manager with a proven track record at PT. Bank Rakyat Indonesia, excelling in customer service and relationship management. Enhanced client satisfaction and drove revenue growth through strategic sales initiatives. Skilled in operations management, consistently achieving branch targets while fostering a culture of accountability and continuous improvement.

Overview

13
13
years of professional experience

Work History

Branch Manager

PT. Bank Rakyat Indonesia (Persero), Tbk
Batam, Riau Islands
08.2024 - Current
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.

Manager of Business Development and Sales

PT. Bank Rakyat Indonesia (Pesero), Tbk
Bandar Lampung, Lampung
07.2023 - 08.2024
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Increased sales revenue by implementing strategic business development plans and fostering strong client relationships.
  • Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.

Operations Manager

PT. Bank Rakyat Indonesia (Pesero), Tbk
07.2021 - 06.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.

Internal Auditor

PT. Bank Rakyat Indonesia (Pesero), Tbk
11.2012 - 06.2021
  • Produced audit reports.
  • Documented recommendations to improve internal controls.
  • Identified and reported audit issues.
  • Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
  • Investigated discrepancies discovered during auditing process.

Education

MBA - Business Management

IPB University
Bogor

Bachelor of Laws - Law

Padjadjaran University
Bandung
02-2011

Skills

Branch operations management

Relationship building and management

Coaching and mentoring

Performance reviews

Timeline

Branch Manager

PT. Bank Rakyat Indonesia (Persero), Tbk
08.2024 - Current

Manager of Business Development and Sales

PT. Bank Rakyat Indonesia (Pesero), Tbk
07.2023 - 08.2024

Operations Manager

PT. Bank Rakyat Indonesia (Pesero), Tbk
07.2021 - 06.2023

Internal Auditor

PT. Bank Rakyat Indonesia (Pesero), Tbk
11.2012 - 06.2021

MBA - Business Management

IPB University

Bachelor of Laws - Law

Padjadjaran University

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Bahana Putra Erlangga SetiawanBranch Manager