Bertha Palupi
North America Ticketing Agent
Tangerang
Summary
Knowledgeable team member adept at solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills. Efficient member with 5 years of experience in fast-paced environments. Reliable team member with adaptability and situational awareness- supporting team members after identifying deficiencies. Responsible usher bringing expertise in all events related experience in customer-service oriented roles.
Overview
8
8
years of professional experience
Work History
Ticketing Staff Member
ATI Business Group
08.2018 - Current
- Responsible for issuing and reissuing airplane tickets from clients in North America for Leisure, Corporate, and also Groups.
- Provide assistance for agents to issue and reissue tickets via chat and email.
- Analyze any issues prior or post to issuing tickets to make sure the ticket is all good for passenger to board the aircraft.
- Facilitate any ticketing assistance for agents by communicating with North America regional team to make sure the ticketing process runs smoothly.
- Enhanced customer satisfaction by efficiently handling ticketing transactions and addressing inquiries.
English Teacher
Ef English First
01.2018 - 07.2018
- Teaching English from toddlers to adults.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Prepared and implemented lesson plans covering required course topics.
- Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Marketing Representative
Permata Serdang Hospital
05.2017 - 05.2018
- Strengthened partnerships with industry influencers through networking events and professional associations for mutual business growth opportunities.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
Waitress
Via Via Resto
05.2016 - 03.2017
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Bachelor of Arts - English Literature
Sanata Dharma Univeristy
Yogyakarta, Indonesia 04.2001 -
Skills
Complaint Handling
Itinerary Planning
Foreign language proficiency
Travel industry knowledge
Ticketing Software Proficiency
Online Booking Tools
Airline Reservation Systems
Basic computer skills
Problem-Solving
Hospitality service expertise
Customer Queries and Response
Self Motivation
Problem-solving aptitude
Time Management
Adaptability and Flexibility
Teamwork and Collaboration
Timeline
Ticketing Staff Member
ATI Business Group
08.2018 - Current
English Teacher
Ef English First
01.2018 - 07.2018
Marketing Representative
Permata Serdang Hospital
05.2017 - 05.2018
Waitress
Via Via Resto
05.2016 - 03.2017
Bachelor of Arts - English Literature
Sanata Dharma Univeristy
04.2001 -