Travelling
Dawa Zangmo Sherpa
Operations Manager, Hotel Kingacholing
Gelephu
Summary
Seasoned Operations Manager with 3 years of experience in Hospitality Industry, focused on successful team building, cost-cutting and operational improvements. Proactive and hardworking individual dedicated to improving overall performance.
Overview
3
3
years of professional experience
4
4
Languages
2
2
years of post-secondary education
Work History
Operations Manager
Hotel Kingacholing
12.2021 - Current
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Assisted in recruiting, hiring and training of team members.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Front Desk Attendant
Lama Residency
02.2021 - 12.2021
- Organized and maintained thorough record-keeping systems for guest information and billing details to ensure accurate documentation.
- Assisted with guest reservations, ensuring accuracy and timely communication of booking details.
- Supported event planning services by coordinating venue bookings, catering arrangements, and equipment rentals as needed.
- Contributed to team efficiency by assisting other departments when required, demonstrating flexibility in role responsibilities.
Education
High School Graduate - Arts
Losel Gyatsho Academy
Gelephu 02.2019 - 02.2021
10th - General
Sarpang Higher Secondary School
Sarpang 04.2001 -
Skills
Accomplishments
- Promoted to Operations Manager after 1 years with the company.
- Secured exclusive tie-ups with international organizations such as WWF, IMF, UNICEF, etc, for event managements.
- Successfully transitioned business back to profit making after the pandemic.
- Coordinated with Govt departments such as Police and District Administration for necessary permits required for hoisting international events.
Interests
Reading
Cooking
Timeline
Operations Manager
Hotel Kingacholing
12.2021 - Current
Front Desk Attendant
Lama Residency
02.2021 - 12.2021
High School Graduate - Arts
Losel Gyatsho Academy
02.2019 - 02.2021
10th - General
Sarpang Higher Secondary School
04.2001 -
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