Erviana Putri
Tangerang
Summary
I graduated from Associate Degree in Accounting. Having experience in the fields of marketing, administration and service has made me more knowledgeable in general administration, archiving, scheduling, time management and operating MS Office. I also like learning new things, am detail oriented so I am open to bigger opportunities. Currently, I am also continuing my education in the field of Retail Marketing to improve the knowledge and skills that I have.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Frontliner
PT Bank Rakyat Indonesia Tbk
10.2023 - Current
- Maintained accurate records of transactions to ensure proper accountability at shift end reports.
- Resolved conflicts professionally, employing conflict management techniques that helped maintain a harmonious working environment.
- Coordinated closely with supervisors to address operational challenges proactively, leading to improved overall performance.
- Improved customer satisfaction by promptly addressing concerns and providing accurate information.
- Promoted a positive atmosphere to boost customer loyalty by consistently providing friendly assistance.
- Contributed to revenue growth by upselling products and services when appropriate, following company guidelines.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Cultivated strong relationships with regular customers, personalizing their banking experience.
- Educated customers on online banking and mobile banking applications.
Host Live
PT Sinergi Digital Pusaka
09.2023 - 11.2023
- Conduct regular live streaming on social media according to schedule
- Interact with the audience via live streaming
- Introducing and offering products to the audience
- Create report results from live streaming
- Make analysis and planning after and before live streaming
- Understand the product and its unique selling point
- Answer audience questions about products, promotions, delivery or payment methods.
Marketing Officer Area
PT Mandom Indonesia Tbk
11.2022 - 08.2023
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Led creative brainstorming sessions that resulted in innovative ideas for promotional projects.
- Coordinated with sales teams to develop effective promotional materials and sales collateral.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
- Negotiate with counter agents to carry out repeat orders according to the targets that have been determined
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
Beauty Advisor
PT Mandom Indonesia Tbk
11.2019 - 11.2022
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Assisted customers in selecting appropriate skincare products for their individual needs, resulting in repeat business and loyalty.
- Boosted product sales by conducting engaging and informative makeup demonstrations.
- Generated customer loyalty by offering personalized product recommendations based on client preferences, resulting in repeat business and increased sales.
Education
Bachelor Degree - Retail Marketing Management And Innovation
Universitas Pelita Harapan
Tangerang, Indonesia03-2028
Associate Degree - Accounting
Universitas Muhammadiyah Tangerang
Tangerang12-2021
Skills
- Complaint handling
- Performance tracking
- Cross-selling
- Up-selling strategies
- Cash handling expertise
- Teamwork and collaboration
- Problem-solving skills
- Customer service
- Computer skills
- Excellent communication
- Product knowledge
- Customer relationship management (CRM)
Hobi
Currently I enjoy taking gentle yoga and Pilates classes, which I feel is my new hobby.
Timeline
Frontliner
PT Bank Rakyat Indonesia Tbk
10.2023 - Current
Host Live
PT Sinergi Digital Pusaka
09.2023 - 11.2023
Marketing Officer Area
PT Mandom Indonesia Tbk
11.2022 - 08.2023
Beauty Advisor
PT Mandom Indonesia Tbk
11.2019 - 11.2022
Bachelor Degree - Retail Marketing Management And Innovation
Universitas Pelita Harapan
Associate Degree - Accounting
Universitas Muhammadiyah Tangerang
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