Irma Wati
Senior Project Support
South Tangerang
Summary
Diligent with solid background in supporting project initiatives and ensuring smooth operations. Successfully coordinated multiple projects, enhancing team efficiency and meeting key deadlines. Demonstrated organizational and problem-solving skills, contributing to effective project management.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
1
1
Language
Work History
Project Support Officer
PT. Innanda Indah
09.2013 - Current
- Implemented process improvements that led to increased productivity and overall project success.
- Served as a liaison between technical teams and clients to ensure clear understanding of expectations from both sides throughout the entire duration of the partnership.
- Improved stakeholder satisfaction by providing timely updates on project status and addressing concerns promptly.
- Facilitated cross-functional collaboration, fostering a positive work environment for team members to excel in their respective roles.
- Compiled insightful progress reports for senior management that facilitated strategic decision-making based on real-time data analysis.
- Created automated program to monitor and document project progress.
- Ensured successful project delivery by maintaining accurate documentation and tracking key performance indicators.
- Planned and coordinated scheduling and administrative tasks.
- Maintained and reviewed daily and weekly client reports.
- Maintained open lines of communication between team members, allowing for swift resolution of any challenges encountered during the course of a project.
- Provided administrative support for multiple projects simultaneously, ensuring smooth operations across all initiatives.
- Performed data gathering and research to support sourcing and cross-functional projects.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Customer Service Cashier
PT. Buana Telekomindo
04.2012 - 09.2013
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Receptionist
PT. Menara Ariya
06.2009 - 12.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Education
Master of Arts - English Literature
Pamulang University
Pamulang Barat, Indonesia 04.2001 -
Skills
Scope management
Documentation management
Teamwork and collaboration
Customer service
Team leadership
Excellent communication
Self motivation
Adaptability and flexibility
Attention to detail
Documentation and reporting
Professionalism
Problem-solving abilities
Time management abilities
Effective communication
Listen to the music & Self Improvement Podcast, etc.
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Timeline
Project Support Officer
PT. Innanda Indah
09.2013 - Current
Customer Service Cashier
PT. Buana Telekomindo
04.2012 - 09.2013
Receptionist
PT. Menara Ariya
06.2009 - 12.2009
Master of Arts - English Literature
Pamulang University
04.2001 -
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