Isuci Mamengko
Flight Attendant
Tangerang
Summary
Accomplished Flight Attendant with proven expertise in customer service and flight safety. I am energetic, driven, outgoing, punctual, and an extremely reliable employee and team member. I possess superior interpersonal, communication, and well develop problem solving skills with a proven ability to diffuse and manage difficult situations. I work extremely well under pressure and any in fast paced environment that i am faced with. I can capably handle competing demands for time and attention while maintaining a positive, warm and approachable demeanor. I always strive to exceed customer expectations by providing immaculate customer service experience and always ensure customer safety and satisfaction.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Flight Attendant
Garuda Indonesia
02.2015 - Current
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Delivered food and beverage service, reading material and other in-flight services.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Collected and reported feedback from passengers to airline management, contributing to continuous service improvement.
- Qualified working in business class and economy class.
Flight Attendant
Wings Air
02.2011 - 10.2014
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to take off.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
Education
Communication Science
Universitas Pelita Harapan
Indonesia06-2028
High School Diploma -
SMA Lokon St.Nikolaus
Indonesia06-2007
Skills
Customer service
Flight safety
First aid
Communication skills
Hospitality service expertise
Problem-solving abilities
Leadership and teamwork
Time management
Empathy
Adaptable
Achievement
Garuda Indonesia
The best Cabin Crew in the world by Skytrax. 2014-2018,2023
Timeline
Flight Attendant
Garuda Indonesia
02.2015 - Current
Flight Attendant
Wings Air
02.2011 - 10.2014
Communication Science
Universitas Pelita Harapan
High School Diploma -
SMA Lokon St.Nikolaus
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