Lulu Sri Suwandini
Flight Attendant
Bandung
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Cabin Crew Training Assistant Manager
Pelita Air
Jakarta
07.2022 - Current
- Ensure that Operation Regular Cabin Crew are trained in accordance with applicable regulations and standards including non-mandatory training.
- The provision of Cabin Crew training programs.
- Ensure seamless planning and execution of Operation Regular Cabin Crew training activities.
- Ascertaining that Operation Regular Cabin Crew Instructors are qualified on the aircraft types and procedures they are instructing on.
- Monitor Recurrent Training every 1 year for Cabin Crew and Crewmember Emergency Training every 2 years.
- Monitoring and execution of Operation Regular Cabin Crew Training activities.
- Disseminate information on Operation Regular Cabin Crew Training subject to Training Administrator.
- Participate in implementing the revised / update Operation Manual Part D Vol. 2 for Regular Operation.
- Creates accountability report activities that have been carried out and submitted to the Chief Operation Training.
Company Checker Flight Attendant
Pelita Air
Jakarta, Indonesia
07.2023 - Current
- Maintain the highest standards of safety during all stages of checking.
- Maintain the currency of personal Licenses and ratings including medical fitness in order to conduct his assigned duties. In particular for ensuring that any approvals granted by the Authority are valid before conducting any checking which requires him to exercise the privileges of that approval.
- Conduct checking as directed by the Cabin Crew Training Assistant Manager.
- All Company Checker must be authorized by the Authority to conduct checking in Pelita Air Services.
- Assist the respective Cabin Crew Training Assistant Manager in the preparation of checking programs.
Company Instructor Flight Attendant
Pelita Air
Jakarta, Indonesia
02.2023 - Current
- Conduct of operational training in accordance with the applicable syllabus.
- To ensure completion of all applicable operational training requirements, and that a satisfactory level of proficiency and knowledge has been achieved.
- To familiarize Cabin Crew with all operational procedures.
- Company Instructor (CI) should properly evaluate student progress and provide or recommend additional training when necessary during evaluations of operational training, the instructor should adhere the events listed for the specific operational training curriculum
- Assist the respective Cabin Crew Training Assistant Manager in the preparation of course programs.
Ground Instructor Flight Attendant
Pelita Air
Jakarta, Indonesia
10.2022 - Current
- Reports to the Cabin Crew Assistance Manager Training in case of conducting ground training program.
- Conducting ground training for Cabin Crew, in accordance with the applicable ground training course syllabus.
- Supervise and conduct any phase progress tests during the approved ground training course, as well as the final examination at the conclusion of the course.
- Reports to the Cabin Crew Assistance Manager Training for any significant progress problems being experienced by a trainee and, by the quickest means available, any failure to pass the final theoretical knowledge examination.
President, Board of Directors
PT Langit Giantara Darmawan
Padang, Indonesia (Remote)
08.2024 - Current
- This group includes flight attendant education services carried out by the private sector. Including special transportation business for flight attendant in the context of education.
- This group includes Nonformal Education Units that are organised and managed on the basis of cooperation between Foreign Educational Institutions (LPA) that are accredited/accredited in their country with Indonesian Educational Institutions (LPI) on an informal path that is in accordance with the provisions of laws and regulations.
- This group includes industrial design activities to produce products in the textile, fashion and apparel industries.
- This group includes the business of trimming and hair care services that serve the general public, including moustache, beard and beard trimmers, which are usually done by individuals. Generally for men, such as a barber shop.
- This group includes passenger transportation business by using public bus vehicles for tourism purposes or other purposes outside of transportation services in the track, such as for individual tourism purposes or groups using small, medium, large, maxi, attached, and level public bus.
Flight Attendant
Pelita Air
Jakarta, Indonesia
02.2022 - Current
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Maintained excellent attendance record throughout tenure as Senior Flight Attendant, showcasing strong commitment and dedication to the role.
- Managed inventory control on aircrafts, tracking supplies accurately to avoid shortages or overstocking issues during long-haul flights.
Company Checker Flight Attendanr
Batik Air
Jakarta, Indonesia
10.2019 - 01.2022
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
Company Instructor Flight Attendant
Batik Air
Jakarta, Indonesia
08.2018 - 01.2022
- Promoted classroom safety, collaboration, and best practices.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tested and evaluated students on materials presented in workshops and Aircraft.
- Increased student participation via engaging lectures and assignments.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Boosted student performance by providing individualized support and targeted feedback.
Ground Instructor Flight Attendant
Batik Air
Jakarta, Indonesia
01.2017 - 01.2022
- Participated in ongoing professional development opportunities to stay current with industry advancements and teaching methodologies.
- Maintained accurate records of student attendance, progress, and performance for regulatory compliance purposes.
- Provided individualized support for struggling students through one-on-one tutoring sessions tailored to their specific needs.
- Contributed to maintaining an organized and efficient learning environment by managing classroom resources and equipment effectively.
- Assisted in the development of course materials, incorporating industry best practices for more effective instruction.
- Collaborated with fellow instructors to develop comprehensive curriculum, resulting in improved student performance and understanding.
Flight Attendant
Batik Air
Jakarta, Indonesia
01.2015 - 01.2022
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Flight Attendant
Lion Air
Jakarta, Indonesia
11.2012 - 01.2015
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Public Relations Intern
Aston Hotels & Resorts
Bandung, Indonesia
11.2011 - 05.2012
- Maintained and updated media contact lists and databases for ease of access.
- Coordinated media events, photo opportunities and press interviews to drive client engagement.
- Assisted in the organization of promotional events, boosting brand recognition and engagement.
- Assisted in developing media strategies and campaigns for client needs.
- Managed media lists and relationships to secure valuable coverage opportunities for clients.
- Drafted, edited and distributed press releases, media advisories and other public relations materials.
- Built strong relationships with media outlets and communications professionals to expand personal network.
- Responded to media inquiries, monitored media coverage and created press reports to influence public narrative.
- Edited internal communications materials including newsletters, ensuring consistency in tone, style, and message alignment with company values.
Education
High School Diploma -
Yayasan Pariwisata Indonesia Aktripa
Bandung, Indonesia 04.2001 -
Skills
Effective Leadership
Organizational Management
Strategic Visioning
Crisis Management
Personal grooming standards
Strong leadership abilities
In-flight safety expertise
Public Speaking Confidence
Customer Service
First Aid
Flight safety
Public Speaking
Timeline
President, Board of Directors
PT Langit Giantara Darmawan
08.2024 - Current
Company Checker Flight Attendant
Pelita Air
07.2023 - Current
Company Instructor Flight Attendant
Pelita Air
02.2023 - Current
Ground Instructor Flight Attendant
Pelita Air
10.2022 - Current
Cabin Crew Training Assistant Manager
Pelita Air
07.2022 - Current
Flight Attendant
Pelita Air
02.2022 - Current
Company Checker Flight Attendanr
Batik Air
10.2019 - 01.2022
Company Instructor Flight Attendant
Batik Air
08.2018 - 01.2022
Ground Instructor Flight Attendant
Batik Air
01.2017 - 01.2022
Flight Attendant
Batik Air
01.2015 - 01.2022
Flight Attendant
Lion Air
11.2012 - 01.2015
Public Relations Intern
Aston Hotels & Resorts
11.2011 - 05.2012
High School Diploma -
Yayasan Pariwisata Indonesia Aktripa
04.2001 -