M NABYA VIVALDIE

• Responsible for implementing, and monitoring Sales & Development (Postpaid) in Partner Store Channel, People Development for Promotors Partner Store and all subordinate performance.
• Responsible for setting a strategy in line with vendor goals, monitoring/Tracking Partner Store Channel.
• Responsible for managing the relationship between the company and the client, ensuring that the client's needs and expectations are met and building good relationships. They act as the main liaison between the company and the client, bridging communication and ensuring client satisfaction.

• Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
• Met customer service expectations through problem resolution, daily communication, and follow-up, boosting customer service scores 100%.

Discovers, designs, analyzes, constructs and tests complex machines, systems, structures, gadgets and materials to meet functional objectives and requirements while taking into account the limitations imposed by practicality, regulation, safety and cost, required by company and client.

works closely with customers to determine their needs, answer their questions about products and recommend the right solutions.

• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
• Managed day-to-day business operations.
• Reported issues to higher management with great detail.

Working on the shop floor, constant contact with customers and staff, responsible for ensuring staff give great customer service as well as monitoring the financial performance of the store.

• Reported issues to higher management with great detail.
• Conducted competitor analysis staying informed about market trends adjusting strategies accordingly.
• Identified and recommended areas for improvement in processes with targeted solutions.