MERIYANA
Digital Marketing
South Tangerang
Summary
Dynamic customer service expert with a BA in English and multiple certifications in digital marketing, offering over four years of experience in enhancing customer satisfaction across diverse organizations. Currently serving as a Senior Customer Service Officer at PT Angkasa Pura II and as Digital Marketing Staff at PT TTM, consistently delivering exceptional support while streamlining operations. Recognized with the Best Frontliner award for outstanding communication skills and a proven ability to foster positive customer relationships. Committed to continuous learning and leveraging innovative solutions to meet customer needs, contributing significantly to organizational growth and success.
Overview
10
10
years of professional experience
Work History
Digital Marketing Staff
PT. Tri Tangkas Mandiri
10.2023 - Current
- Strengthened client relationships through consistent communication, timely project updates, and exceptional customer service.
- Generated qualified leads with strategic email marketing campaigns, utilizing segmentation and personalization tactics.
- Maximized event attendance by designing eye-catching promotional materials and utilizing various advertising channels to reach target audiences.
- Maintained complete database of files, contacts, and project materials.
Customer Service Officer
PT Angkasa Pura II
07.2019 - 09.2023
- Provided information services about flights, airport facilities, tourism, and general inquiries to airport visitors both directly and through the Public Address System (PAS) and Public Information Desk (PID).
- Announced flight status updates, including delays, boarding calls, and gate changes, via the Public Address system.
- Assisted in managing customer service inquiries, ensuring a high level of service and professionalism in all interactions.
- Prepared daily reports documenting key activities, passenger feedback, and any issues encountered for review by senior management.
Staff Admin
MNC Group
01.2019 - 06.2019
- Managed office administrative tasks such as filing, document management, and data entry to ensure smooth daily operations.
- Assisted with coordinating meetings, appointments, and schedules for department managers and staff.
- Processed and tracked company invoices, purchase orders, and expenses to ensure accurate financial documentation.
- Handled internal communications between departments, ensuring timely delivery of information and reports.
Part-Time Staff Admin
PT. Bamiraci Jaya
01.2016 - 12.2017
- Managed administrative tasks, including data entry, filing, and document management.
- Assisted in handling internal and external correspondence to ensure smooth communication.
- Supported accounting tasks such as invoicing, payment processing, and tracking financial records.
- Helped organize and maintain company databases for easy access and accuracy.
- Provided customer support by addressing inquiries and ensuring client satisfaction.
Part-Time Staff Admin
PT. MMBC Tour and Travel
01.2017 - 06.2017
- Processed travel bookings, including flights, hotels, and tour packages for clients.
- Maintained updated records of customer transactions, payments, and travel itineraries.
- Assisted with the preparation of travel documents and handled customer queries.
- Coordinated with service providers to ensure timely and accurate service delivery.
- Supported marketing efforts by helping with promotional materials and travel offers.
Education
Bachelor of Arts - English Literature
Gunadarma University
Jakarta, Indonesia 04.2001 -
Skills
- Soft Skills: Teamwork, Time management, Adaptability
- Hard Skills: Microsoft Office, Photo and video editing, Photography
Product marketing ,CRM management,Campaign management, Affiliate marketing,Customer service,Team building,Content marketing
Training
- TOEFL (Certificate of Achievement), Englishvit – December 2022
- Communication Training Skills for Frontliners, APDC – December 2019
- Introduction to Digital Marketing, RevoU – March 2022 to April 2022
- Fundamentals of Digital Marketing, Google Digital Garage – July 2022
- Foundational Support, Zendesk – September 2023
ORGANIZATIONAL EXPERIENCE
- Anggota
- English Club
- January 2016 - January 2017
Additional Information
Side Job - Social Media Affilator
As a Social Media Affiliate, i will be responsible for creating original and engaging content on various social media platforms like Instagram, TikTok, and YouTube. This content, which can include product reviews, tutorials, or unboxing videos, must feature a unique affiliate link to promote our products. Additionally, you will actively interact with your audience to build trust and credibility, and report the performance of your links and content to the marketing team. You will also collaborate with the marketing team to ensure promotional strategies align with company campaigns.
Timeline
Digital Marketing Staff
PT. Tri Tangkas Mandiri
10.2023 - Current
Customer Service Officer
PT Angkasa Pura II
07.2019 - 09.2023
Staff Admin
MNC Group
01.2019 - 06.2019
Part-Time Staff Admin
PT. MMBC Tour and Travel
01.2017 - 06.2017
Part-Time Staff Admin
PT. Bamiraci Jaya
01.2016 - 12.2017
Bachelor of Arts - English Literature
Gunadarma University
04.2001 -
Similar Profiles
Handoko FirmansyahHandoko Firmansyah
Sales Executive at PT Tri Mandiri SelarasSales Executive at PT Tri Mandiri Selaras
Kat LucmanKat Lucman
Marketing Intern at PT Tangkas Cipta Optimal (TACOMarketing Intern at PT Tangkas Cipta Optimal (TACO
Abdul RahimAbdul Rahim
Supervisory Operation at PT Atisi Tangkas MadaniSupervisory Operation at PT Atisi Tangkas Madani
Aditya RamadhanAditya Ramadhan
Senior UI/UX Designer at PT FED Insight IndonesiaSenior UI/UX Designer at PT FED Insight Indonesia
Lathiifarahma RabbaniaLathiifarahma Rabbania
Intern at HRE Law FirmIntern at HRE Law Firm