Nadi Ardian
Operational Manager
Mataram
Summary
Operational management professional with strong focus on team collaboration and achieving results. Adept at process optimization, strategic planning, and resource management. Known for reliability and adaptability in dynamic environments. Skilled in leadership, performance analysis, and workflow improvement.
Overview
13
13
years of professional experience
1
1
Language
Work History
Operational Manager
Mbox Hostel Gili Trawangan
01.2024 - 07.2025
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
Front Office Manager
Mbox Hostel Gili Trawangan
01.2023 - 12.2024
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
Front Office Receptionist
MBOX HOSTEL GILI TRAWANGAN
01.2022 - 01.2023
Waiter, Front Office
PT. SENDOK HOTEL BAR & RESTAURANT
01.2020 - 01.2022
Waiter, Resepsionis
GILI TRAWANGAN
01.2017 - 01.2020
SPB
CV. INTER ROYAL PACIFIC (ROYAL SURF)
01.2014 - 01.2017
Ticketing(FO)
PT. NUANSA LOMBOK AGUNG TRAVEL
01.2013 - 01.2014
Education
BLK(Balai Latihan Kerja) Mataram
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SMA Negeri 1 Gunungsari
01.2013
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SMP Negeri 1 Gunungsari
01.2010
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SD Negeri 1 Gunungsari
01.2007
Skills
- Microsoft Word
- Microsoft Excel
- Online Travel Agent
- Corel Draw
- Emerald System, etc
Operations management
Staff management
Team leadership
Decision-making
Problem-solving
Management
Client relations
FLUENT IN [ENGLISH]
Timeline
Operational Manager
Mbox Hostel Gili Trawangan
01.2024 - 07.2025
Front Office Manager
Mbox Hostel Gili Trawangan
01.2023 - 12.2024
Front Office Receptionist
MBOX HOSTEL GILI TRAWANGAN
01.2022 - 01.2023
Waiter, Front Office
PT. SENDOK HOTEL BAR & RESTAURANT
01.2020 - 01.2022
Waiter, Resepsionis
GILI TRAWANGAN
01.2017 - 01.2020
SPB
CV. INTER ROYAL PACIFIC (ROYAL SURF)
01.2014 - 01.2017
Ticketing(FO)
PT. NUANSA LOMBOK AGUNG TRAVEL
01.2013 - 01.2014
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SMA Negeri 1 Gunungsari
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SMP Negeri 1 Gunungsari
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SD Negeri 1 Gunungsari
BLK(Balai Latihan Kerja) Mataram
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