To Communicate with guest
RAMESH RAI
Front Office Associate
LAMGONG
Summary
Personable and attentive, with natural ability to create welcoming and secure environment. Possesses solid understanding of customer service principles and strong conflict resolution skills. Dedicated to ensuring safety and satisfaction of all visitors, contributing to positive experience.
Overview
1
1
year of professional experience
4
4
Languages
Work History
Front Office Associate
Tenzinling Luxury Villa Tent
08.2024 - Current
- Streamlined front desk operations by developing efficient processes for handling visitor check-in and badge issuance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained accurate records of daily logbooks, documenting all relevant information pertaining to lobby activities and incidents.
- Assisted in emergency situations, effectively coordinating with first responders for prompt resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
BHSEC - Commerce
Drukgyel Central School
Tsento, Paro 04.2001 -
BCSEA - GENERAL
Bitekha Middile Secondary School
Bitekha, Paro 04.2001 -
Skills
Microsoft Office Proficiency
Teamwork
Adaptability
Guest relations
Driving
Interests
Learning New Languages
Assisting guests with their issues
Timeline
Front Office Associate
Tenzinling Luxury Villa Tent
08.2024 - Current
BHSEC - Commerce
Drukgyel Central School
04.2001 -
BCSEA - GENERAL
Bitekha Middile Secondary School
04.2001 -
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