Sonam Wangchuk
Thimphu,15
Summary
Dynamic customer service manager with expertise in developing operational procedures and training staff. Proven success in enhancing customer satisfaction and team performance through effective leadership.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Costumer service manager
Vandelay industries
Thimphu , Olokha
02.2022 - 12.2025
- Managed customer inquiries through various communication channels.
- Trained new staff on company policies and customer service best practices.
- Developed and implemented standard operating procedures for service interactions.
Sales Manager
Vandelay industries
Thimphu , Olokha
04.2021 - 10.2025
- Developed sales strategies to increase market share for Vandelay products.
- Managed a team of sales representatives to enhance performance and productivity.
- Conducted market analysis to identify trends and customer needs.
Education
Skills
- Customer service
- Training and development
- Operational procedures
- Customer relationship management
Languages
Dzongkhag
First Language
English
Elementary (A2)
A2
Nepali
Elementary (A2)
A2
Timeline
Costumer service manager - Vandelay industries
02.2022 - 12.2025
Sales Manager - Vandelay industries
04.2021 - 10.2025
Gelephu High School - ,