Tashi Lhamo
Thimphu
Summary
A highly enthusiastic and determined professional with proven ability to perform under pressure. Skilled in administration, improvement, and development of various tasks. A proactive, hardworking individual with an upbeat and positive attitude, eager to contribute to any role assigned.
Overview
3
3
years of professional experience
1
1
Certification
Work History
E-commerce Project Support
Victoria's Secret
01.2021
- Managed and categorized incoming orders
- Picked order items from the back of house (BOH) or sales floor for processing
- Coordinated with third-party delivery services to follow up on dispatched orders
- Generated and emailed daily, weekly, and monthly sales reports to senior management
- Analyzed order data and sent weekly reports to the e-commerce team
- Resolved customer complaints regarding e-commerce operations
Sales Associate
Harvey Nichols (M.H. Alshaya), Kuwait
04.2019 - 07.2022
- Delivered exceptional luxury customer service and expertise in product knowledge
- Ensured the store's merchandise was maintained to the highest standard while assisting customers
- Took initiative to continuously expand personal knowledge of product categories
- Fostered customer loyalty by creating an outstanding shopping experience
- Reinforced safety practices and loss prevention awareness within the workplace
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
BA - Economics and Environmental Studies
Royal Thimphu College
01.2018
Higher Secondary Certificate - Class XII
Yangchenphug Higher Secondary School
01.2014
Certificate of Secondary Education - Class X
Yangchenphug Higher Secondary School
01.2012
Skills
- Verbal and written communication in English
- Relationship building
- Good leadership
- Customer relations
- Advanced problem solving
- Client relations and rapport
- Critical thinking
- Flexibility
- Good time manager
Training
- Certificate in Clientele Management
- Attended ECONFLUENCE (Rational Expectations Economics Society) Workshop
- Proficient in Statistical Package for the Social Sciences (SPSS) and basic computer skills
- Attended Leadership Workshop
- Volunteered with Bhutan Ability Society (ABS)
- Participated in various cultural programs
- Contributed as a volunteer in multiple survey programs
References
- Sanjeev, Mehta, Professor and Head of Faculty, Social Sciences, +9751764350, Program Leader, BA Development Economics
- Leishipem, Khamrang, Associate Professor and Program Leader, BSc Environmental Management, +97517891894
- En Ping, Wu, Department Manager, Harvey Nichols, Kuwait, +96599544902, Kuwait
- Shaban, Muhammad, Assistant Department Manager, Harvey Nichols, Kuwait, +96599223581, Kuwait
- Houssam, Jammal, Brand Delivery Manager, Victoria's Secret, Kuwait, +96596968959, Kuwait
Languages
Dzongkha (Native)
English (Intermediate)
Japanese, Hindi, Nepali (Beginner)
Certification
- ECONFLUENCE Royal Thimphu College 25-26th October, 2016
- CERTIFICATE OF PARTICIPATION World Bank and Royal Thimphu College June 15, 2017
- Global Retail Academy, Certificate of Completion Ministry of Labour and Human Resources November 2018 to December 2018
- Certification of Achievement Harvey Nichols (Clientele) May, 2019
- Certification of Achievement Harvey Nichols (Clientele) July, 2019
- Completion of sales associate, Harvey Nichols, ALSHAYA GROUP, April 19 to June 22
My hobbies
I am fond of singing and dancing, love listening to music, exploring new places and things, and definitely am a food lover, and going on a walk soothes my mind.
Timeline
E-commerce Project Support
Victoria's Secret
01.2021
Sales Associate
Harvey Nichols (M.H. Alshaya), Kuwait
04.2019 - 07.2022
Higher Secondary Certificate - Class XII
Yangchenphug Higher Secondary School
Certificate of Secondary Education - Class X
Yangchenphug Higher Secondary School
BA - Economics and Environmental Studies
Royal Thimphu College
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