Thinley Jamtsho
Toronto,ON
Summary
Associate Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Has good understanding of housing laws and resident management.
Dedicated and enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. A successful career history spanning over 20 years.
Overview
7
7
years of professional experience
Work History
Associate Property Manager
CAPREIT
09.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Prepared variety of correspondences including memos, letters, notices, reports and agendas.
- Showed apartments to potential tenants and answered questions regarding community.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Developed and maintained comprehensive filing system for Operations Manager.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Escalated major issues to property manager for immediate remediation.
- Followed up on delinquent tenants and coordinated collection procedures.
Middle Years Science Teacher
MAnitoba First Nations Education Resource Center
01.2020 - 08.2022
- Planned, prepared and implemented lessons based on provincial curriculum standards.
- Assessed student learning based on provincial standards.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
Curriculum Developer
Ministry of Education
01.2013 - 12.2016
- Collaborated with colleagues in developing benchmark lessons and identifying curriculum needs of subject.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Effectively implemented curriculum in schools.
- Worked closely with teachers to prepare content materials, and tools to facilitate implementation of curriculum.
- Researched and incorporated current trends and data into standard curriculum for science.
- Designed, implemented and managed successful training programs to meet department and school needs.
- Planned and monitored implementation of technology-based learning programs.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
Education
Masters of Education - Curriculum And Instruction
University of New Brunswick
Fredericton, NB10.2012
Bachelor of Science -
Samtse College of Education
Samtse, Bhutan07.2003
High School Diploma -
Drukgyel High School
PAro, Bhutan12.1999
Skills
- Policy Enforcement
- Application Process Proficiency
- Business Development
- Staff Management
- Daily Property Operations
- Issue Escalation
- Telephone Etiquette
- Property Management
- Leasing and Sales
- Housing Regulations
- Tenant Issue Resolution
- Service Delivery
- Tenant Screening
- Collections Procedures
- Safe Work Practices
- Property Auditing
- Appointment Scheduling
- Tenant Improvements
- Resident Retention
- Annual Budgets
- Cost Control
- Tenant Eligibility Determination
- Background Check Investigations
- Recordkeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate Property Manager
CAPREIT
09.2022 - Current
Middle Years Science Teacher
MAnitoba First Nations Education Resource Center
01.2020 - 08.2022
Curriculum Developer
Ministry of Education
01.2013 - 12.2016
Masters of Education - Curriculum And Instruction
University of New Brunswick
Bachelor of Science -
Samtse College of Education
High School Diploma -
Drukgyel High School
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