Tommy Setyawan
Director Of Human Resources
Bandung
Summary
Dynamic Human Resources Director with a proven track record at Hilton Bandung, excelling in talent acquisition and employee relations. Strategic HR initiatives that enhanced employee engagement and retention, while optimizing recruitment processes. Adept at aligning workforce planning with organizational goals, fostering a culture of continuous professional development. Drive impactful HR strategies and foster positive workplace culture. Skilled in talent management and policy development, bringing reliability and flexibility to every challenge.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Director of Human Resources
Hilton Bandung
01.2020 - Current
- Maintained company compliance to established organizational standards.
- Structured compensation and benefits according to market conditions and budget demands.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Increased employee engagement with open communication channels and regular feedback opportunities.
- Coordinated professional development programs that resulted in enhanced employee skills, boosting internal promotions.
- Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
- Established performance management systems to align individual goals with organizational objectives.
- Streamlined recruitment processes for increased efficiency in hiring top talent.
- Optimized workforce planning strategies to align staffing levels with business needs efficiently.
- Directed hiring and onboarding programs for new employees.
Human Resources Manager
Hilton Bandung
03.2017 - 01.2020
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
Learning and Development Manager
Hilton Bandung
12.2015 - 03.2017
- Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
- Increased employee satisfaction scores related to career development opportunities by implementing a transparent internal promotion process.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Developed strong partnerships with external vendors to provide diverse learning opportunities for employees.
- Aligned organizational goals with individual performance objectives through effective coaching and feedback sessions.
- Managed annual training budgets, ensuring cost-effective allocation of resources for maximum impact on employee development.
- Reduced employee turnover rates through the implementation of targeted retention strategies focused on professional growth opportunities.
- Improved communication within cross-functional teams by facilitating collaborative workshops focused on effective communication techniques.
Assistant Manager - Learning and Development
Hilton Bandung
11.2014 - 12.2015
- Delivered engaging training sessions using a variety of instructional techniques, ensuring optimal information retention and skill acquisition among participants.
- Optimized budget allocation by conducting cost-benefit analyses for various training initiatives, maximizing returns on investment.
- Facilitated knowledge sharing sessions among employees, promoting a collaborative learning environment.
- Streamlined onboarding processes for new hires, reducing time-to-competency and improving overall productivity.
- Ensured compliance with industry standards and regulations through timely delivery of mandatory training programs.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Duty Manager
Hilton Bandung
07.2013 - 10.2014
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Chief Concierge
Hilton Bandung
07.2012 - 07.2013
- Streamlined communication within the concierge team, resulting in improved efficiency and guest service quality.
- Devised creative solutions for unique guest requests, exceeding expectations and generating positive feedback.
- Organized special events for VIP guests, ensuring memorable experiences that increased repeat business.
- Contributed to the development of marketing materials highlighting the hotel''s outstanding concierge services, ultimately increasing brand awareness and attracting new clientele.
- Implemented innovative strategies for handling high-volume periods without compromising the quality of service.
Concierge Supervisor
Hilton Bandung
11.2009 - 07.2012
- Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure guest satisfaction.
- Mentored junior staff members to enhance their customer service skills and professional development.
- Leveraged knowledge of local attractions to create customized itineraries that catered to diverse interests of hotel guests.
- Maintained accurate records of guest preferences, enabling tailored services and personalized recommendations.
Concierge
Hilton Bandung
02.2009 - 11.2009
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Reservation Agent
Sheraton Bandung Hotel & Towers
01.2005 - 04.2007
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
Guest Service Agent
Sheraton Bandung Hotel & Towers
05.2003 - 01.2005
- Managed group bookings to ensure seamless organization of events and accommodations.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
Telephone Operator Agent
Sheraton Bandung Hotels & Tower
03.2002 - 05.2003
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Maintained accurate records of calls placed and received.
- Operated switchboard and routed incoming calls to appropriate departments.
- Demonstrated attention to detail when taking messages from callers, ensuring that they were accurately recorded and forwarded to the intended recipient.
Education
Bachelor of Hotel Administration - Hotel Administration
Sekolah Tinggi Pariwisata Bandung
Bandung 04.2001 -
Skills
Human resources administration
Employee relations
Recruitment strategies
Talent acquisition
Performance management
Recruitment strategy
HR analytics
Onboarding process
Workforce planning
Training programs
Onboarding
Payroll management
Labor relations
Budget forecasting
Training program management
Staff recruitment planning
Legal compliance
Human resources management
HRIS management
Labor law compliance
Human resources operations
Accomplishments
- SEA HR Rising Star 2018
- SEA Best Workplace Engagement 2018
- Achieve 96% GTMS in 2024
- Achieve 94% HR Audit in 2024
Certification
Elevate 3.1 Leadership Program
Timeline
Shine 1 Leadership Program
01-2025
Director of Human Resources
Hilton Bandung
01.2020 - Current
Elevate 3.1 Leadership Program
04-2019
Human Resources Manager
Hilton Bandung
03.2017 - 01.2020
Learning and Development Manager
Hilton Bandung
12.2015 - 03.2017
Assistant Manager - Learning and Development
Hilton Bandung
11.2014 - 12.2015
Duty Manager
Hilton Bandung
07.2013 - 10.2014
Chief Concierge
Hilton Bandung
07.2012 - 07.2013
Concierge Supervisor
Hilton Bandung
11.2009 - 07.2012
Concierge
Hilton Bandung
02.2009 - 11.2009
Reservation Agent
Sheraton Bandung Hotel & Towers
01.2005 - 04.2007
Guest Service Agent
Sheraton Bandung Hotel & Towers
05.2003 - 01.2005
Telephone Operator Agent
Sheraton Bandung Hotels & Tower
03.2002 - 05.2003
Bachelor of Hotel Administration - Hotel Administration
Sekolah Tinggi Pariwisata Bandung
04.2001 -
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